Support
Have a question or problem? We're happy to help.
Contact
Send an email to our support for questions, issues or feedback:
📧 info@glpscan.comWe typically respond within 1–2 business days.
Frequently Asked Questions
How does the GLP-1 score work?+
Advanced AI analyses the nutritional values of the scanned product: protein (muscle retention), fat (nausea risk), sugars (blood sugar), fibre and processing level. Score 7+ = Suitable, 5–6 = In moderation, 4 or lower = Avoid. Scores are indicative — not medical advice.
My product isn't found. What now?+
GLP Scan uses a large worldwide food database with millions of products. Not every product is in it, especially local or store-brand products. Try the Photo Scanner as an alternative: take a photo of the product and our AI will analyse it directly.
How do I restore my purchase after reinstalling?+
Go to Profile → Restore Purchases. The app automatically checks with Apple whether you have an active subscription and restores your Pro access.
Can I cancel?+
Monthly and annual subscriptions can be cancelled at any time via Settings → Apple ID → Subscriptions on your iPhone. The Lifetime purchase is permanent and has no cancellation option.
Does the app work for other GLP-1 medications?+
The app supports Ozempic, Wegovy and Mounjaro. Choose 'Other' during onboarding if you use a different GLP-1 medication — the basic scoring works for all GLP-1 treatments.
Is the app suitable if I'm just starting out?+
Yes. During onboarding you can indicate how long you've been on treatment. The app adapts the weight journey and dosing overview to your situation — whether you just started or have been going for months.
How does the tapering schedule work?+
In the Dosing tab → Tapering you'll find an example schedule based on generally available medical information. This is purely informational — always create your tapering plan in consultation with your doctor.
My weight is wrong. Can I adjust it?+
Yes. Go to the Weight tab and enter your current weight via 'Enter current weight'. You can add a new measurement every day. Starting weight and goal weight can be adjusted via Profile → Redo onboarding.
GLP Scan is a nutritional information app and not a medical device. Always consult your doctor for personal medical advice.